Two High Country stores fined for excessive scanner pricing errors

Last updated on April 15, 2022 12:05

An Advance Auto location in Boone and Ingles in Ashe County are two of 11 companies recently fined for excessive price scanner errors by the Standards Division of the Department of Agriculture and Consumer Services of the North Carolina (NCDA&CS).

Advance Auto, at 1335 Highway 421 in Boone, was fined $1,035. A first inspection in July 2021 revealed an error rate of 16% based on eight overloads in a batch of 50 items. A follow-up inspection in August 2021 revealed an error rate of 8.33% based on 25 overloads in a batch of 300 items. The store passed inspection in October 2021.

Ingles, at 60 Ashemont Drive in West Jefferson, paid $3,270 in fines. A first inspection in October 2021 revealed an error rate of 6% based on three overloads in a batch of 50 items. A follow-up inspection in November 2021 revealed an error rate of 8.33% based on 25 overloads in a batch of 300 items. The store passed inspection in January.

NCDA & CS also collected fines at stores in Gaston, Mecklenburg, Moore, Surry and Yadkin counties.

The stores represent 11 of the 42 stores fined in North Carolina during the first quarter of 2022.

“While many stores continue to suffer from staff shortages due to the pandemic, our standards division has seen a significant increase in stores with price scanner errors,” Agriculture Commissioner Steve Troxler said. . “It’s always good practice for consumers to check their receipts as well as the on-shelf price to ensure they are paying the correct amount.”

The department performs periodic, unannounced inspections of price scanner systems at businesses to verify accuracy between advertised prices and prices ringing at the checkout. If a store has an error rate of more than 2% on overcharges, inspectors discuss the findings with the store manager and later conduct a more intensive follow-up inspection. Undercharges are also reported, but do not count against a store. Consumers who wish to file a complaint about scanner errors they encounter can call the Standards Division at 984-236-4750.

Penalties are imposed if a store fails a follow-up inspection. In addition to the penalties paid, the store will be subject to re-inspection every 60 days from the last inspection until it reaches the error rate of 2% or less. Additional penalties may be imposed if a store fails a re-inspection.

Consumers who wish to file a complaint about scanner errors they encounter can call the Standards Division at 984-236-4750.

Boone’s Tractor Supply store, located at 2221 Old 421, paid $615 in fines earlier this year for fines related to the fourth quarter of 2021.

The Staples store, at 1275 Blowing Rock Road in Boone, paid $1,080 in penalties in 2018.

The Ashe County Tractor Supply site also paid $1,515 in penalties in 2018.

Here are the civil penalties recorded in the first quarter of 2022:

  • (Ashe) Ingles at 60 Ashemont Drive, West Jefferson paid $3,270 in fines. A first inspection in October 2021 revealed an error rate of 6% based on three overloads in a batch of 50 items. A follow-up inspection in November 2021 revealed an error rate of 8.33% based on 25 overloads in a batch of 300 items. The store passed inspection in January.
  • (Gaston) Walmart at 701 Hawley Ave., Belmont paid $2,685 in fines. A first inspection in November 2021 revealed an error rate of 10% based on five overloads in a batch of 50 items. A follow-up inspection in December 2021 revealed an error rate of 4.67% based on 14 overloads in a batch of 300 items. The store passed inspection in February.
  • (Mecklenburg) Dollar Store at 7322 The Plaza, Charlotte paid a total of $10,000 in fines. A first inspection in November 2021 revealed an error rate of 40% based on 20 overloads in a batch of 50 items. A follow-up inspection in December 2021 revealed an error rate of 23.67% based on 71 overloads in a batch of 300 items. A third inspection in February revealed an error rate of 16.33% based on 59 overloads in a batch of 300 items. The store will be re-inspected.
  • (Mecklenburg) Dollar General at 10018 Albemarle Road, Charlotte paid a total of $10,000 in fines. A first inspection in November 2021 revealed an error rate of 24% based on 12 overcharges in a batch of 50 items. A follow-up inspection in December 2021 revealed an error rate of 20.67% based on 62 overloads in a batch of 300 items. A third inspection in February revealed an error rate of 20% based on 60 overloads in a batch of 300 items. The store will be re-inspected.
  • (Mecklenburg) Walmart at 7735 North Tryon St., Charlotte paid $9,785 in fines. A first inspection in October 2021 revealed an error rate of 7% based on seven overcharges in a batch of 100 items. A follow-up inspection in November revealed an error rate of 7% based on 21 overcharges in a batch of 300 items. A third inspection in January revealed an error rate of 9.33% based on 28 overloads in a batch of 300 items. The store will be re-inspected.
  • (Mecklenburg) Walmart at 3209 Pineville-Matthews Road, Charlotte paid $6,185 in fines. A first inspection in October 2021 revealed an error rate of 12% based on six overloads in a batch of 50 items. A follow-up inspection in November revealed an error rate of 5.67% based on 17 overloads in a batch of 300 items. A third inspection in February revealed an error rate of 9.33% based on 28 overloads in a batch of 300 items. The store will be re-inspected.
  • (Mecklenburg) Walmart at 3240 Wilkinson Blvd., Charlotte, paid $3,510 in fines. A first inspection in October 2021 revealed an error rate of 3% based on three overcharges in a batch of 100 items. A follow-up inspection in December 2021 revealed an error rate of 6.33% based on 19 overloads in a batch of 300 items. The store passed inspection in February.
  • (surprised) Dollar General at 514 N. Renfro St., Mt. Airy paid $8,110 in fines. A first inspection in September 2021 revealed an error rate of 16% based on eight overloads in a batch of 50 items. A follow-up inspection in November 2021 revealed an error rate of 20.67% based on 62 overloads in a batch of 300 items. A third inspection in January revealed an error rate of 10% based on 30 overloads in a batch of 300 items. The store passed inspection in March.
  • (Watauga) Advance Auto at 1335 Highway 421, Boone was fined $1,035. A first inspection in July 2021 revealed an error rate of 16% based on eight overloads in a batch of 50 items. A follow-up inspection in August 2021 revealed an error rate of 8.33% based on 25 overloads in a batch of 300 items. The store passed inspection in October 2021.
  • (Yadkin) Advance Auto at 947 South State St., Yadkinville paid $6,225 in fines. A first inspection in September 2021 revealed an error rate of 18% based on nine overloads in a batch of 50 items. A follow-up inspection in October 2021 revealed an error rate of 9.67% based on 29 overloads in a batch of 300 items. A third inspection in December 2021 revealed an error rate of 4.33% based on 13 overloads in a batch of 300 items. A fourth inspection in February revealed an error rate of 5% based on 15 overcharges in a batch of 300 items. The store will be re-inspected.
  • (Yadkin) Dollar General at 103 Willow St., Yadkinville paid $6,595 in fines. A first inspection in October 2021 revealed an error rate of 30% based on 15 overloads in a batch of 50 items. A follow-up inspection in November 2021 revealed an error rate of 16.33% based on 49 overloads in a batch of 300 items. A third inspection in January revealed an error rate of 4.33% based on 13 overloads in a batch of 300 items. The store will be re-inspected.

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